Putting your people first is key to employee retention

Losing staff is a costly business, but there are ways of winning loyalty through engaging employees who then give their best

Should you let them go or counter-offer?

Sometimes when a member of staff says they are leaving, it’s best to let them go without offering a pay rise in the hope they will stay

Perks to boost morale and keep staff

While pensions, holiday and bonuses are the basics, providing a good mix of additional benefits is essential

Ethical Selling

Customer satisfaction

Ethical behavior is essential to build and maintain trust with customers, which in turn brings repeat business and increased profits, writes Peter Crush

Jobs fit for heroes on civvy street

Disabled ex-servicemen and women battle for civilian jobs, but there are people and agencies who are willing to help, as Peter Crush reports