Six ways AI can improve customer experience

Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success

AI in cybersecurity: a new tool for hackers?

Face of Pepper the AI robot

Use of artificial intelligence (AI) in cybersecurity is enabling IT professionals to predict and react to emerging cyberthreats quicker and more effectively than ever before. So how can they expect to respond when AI falls into the wrong hands?

When clouded judgment puts data at risk

Failings in cloud security hinder digital transformation and could even lead to business leaders losing their jobs

Could KYC and AML bring back the crypto boom?

Anonymity and confidentiality may be attractive in the crypto world powered by blockchain, but they can pose problems when policing money laundering