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Duncan Jefferies

Freelance journalist and copywriter specialising in digital culture, technology and innovation, his work has been published by The Guardian, Independent Voices and How We Get To Next.
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How connected tech can help throughout the customer journey
CX
How ‘positive friction’ can create better experiences
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How IoT can help us save water
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Making digital schooling work for all children
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Profiling the future fraudster
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Opening up banking in the corporate world
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Is AI really key to preventing ecommerce fraud?
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