Social media listening means big business for retailers

Good communication, dialogue and feedback enable retailers to know their customers and deliver an improved personalised service which invariably will result in additional sales

Mobile apps are set to revolutionise business

Mobile apps have changed the way we shop, travel, eat and entertain ourselves – now they are transforming the way we work

How the payments industry is set to look in 2020

Predicting the future of payments is a hazardous business, which has claimed victims big and small, but some are prepared to back mobiles as the way many will pay in 2020

Finding a franchise fit for your lifestyle

Think of franchising and the first businesses that typically spring to mind are fast food chains and cafe bars, but other sectors are ripe for growth using the franchise model. Here are eight of the most promising areas

Online marketplaces, uberisation and business models of tomorrow

Internet-based businesses are disrupting traditional marketplaces, but the newcomers may also offer new opportunities for established players quick enough to respond

Shopping gets the virtual reality treatment

Retailers are poised to use virtual reality to transform shopping by giving customers a 360-degree 3D experience

The technology that’s making our cities smarter

Technology has the potential to turn cities into cost-saving, efficient urban hubs that can protect the environment and improve residents’ quality of life

Coca-Cola starts personalised packaging trend

Making a product stand out on the shelf is about creative marketing, sometimes using personalisation or mass customisation techniques, and often enlisting cutting-edge technology