Improving customer experience in the insurance industry


Technology and new platforms offer insurers the opportunity to get closer to their customers, and provide a personalised and improved service

The hospitality industry is set to thrive


The value of the hospitality industry to the UK economy may be overlooked, but it is poised to sustain economic revival

Getting the best from your people

Human resources departments are set to play a pivotal role in putting people first to deliver their best for the business

Mobile payments - still a work in progress

Retailers may be keen to advance towards a cashless society, but while mobile payments systems are disjointed, there is resistance from consumers

Hotels: the new home away from home

They are not only changing the way they sell their rooms, hotels are also transforming the nature of staying away from home

Bridging the generation gap with mobile banking

Digital financial services may appeal to all ages but for different reasons so providers are tailoring varied offerings to a wide range of customers

5 Lessons Fintech could learn from other sectors

The financial services industry may have a thing or two to learn from technological innovations in other sectors

New generation wants a fresh banking experience

Established banks in particular face an uphill struggle to win back the trust of customers as they come under the competitive fire of agile challengers