Implementing tech to improve the customer experience

Bank customers were embracing digital channels prior to Covid-19 but the pandemic has accelerated changes in customer behaviour. Can banks find a balance between digital and the human touch? Our panel considers how banks can build trust throughout the customer experience


Steven Cochran, Head of products and growth platforms, Allied Irish Bank
Philip Garner, Innovation Lead, Lloyds Banking Group
Angela Byrne, Managing director, Shared experience and digital transformation NatWest Group
Kevin Trilli, Chief product officer, Onfido