Innovation for the customer’s good
Regardless of technical innovation, ethical standards must remain relevant to the insurance industry and meaningful to customers
Future of Insurance
The insurance industry is at last shedding its staid image to move with the times and embrace technology to offer clients a superior service. This report looks at how the future of insurance is being shaped by innovations from outside the industry, the application of the internet of things to track customers' behaviour, policy incentives and gleaning insights from data. It analyses how customer experience can be improved, the growing risk cyber crime presents and the potential benefits of using blockchain technology
In association with
In this report
-
-
Insurance is being disrupted, but at a slow pace
Fresh ideas are melting the permafrost on a frozen industry and, despite a glacial pace of change, disruption is trickling down
-
Improving customer experience in the insurance industry
Technology and new platforms offer insurers the opportunity to get closer to their customers, and provide a personalised and improved service
-
Machines assess risk and detect fraud
Machines that learn from data have the potential to transform insurance processes and counter fraud by humans
-
Sustainable Business 2021
What are the pros and cons of Bill Gates’ green premiums? Our Sustainable Business report examines how collaboration is saving communities, the increasing interest in B Corp status, embracing sustainability reporting, and more
-
Business Transformation 2021
Does your business need a chief transformation officer? Our Business Transformation report explores the factors companies should consider when hiring a transformation officer, the psychosocial risk of transforming, reputational risk, and more
-
Future of Insurance 2021
Is standardisation the key to building customer loyalty in insurance? Our Future of Insurance report looks at topics from combating fraudsters to the rise of instant insurance, it examines how blockchain improve insurance and how travel insurance is focused to bounce back
-
The Future CIO 2021
Are the CIO and CHRO the new power couple? Our Future CIO report explores how crucial the CIO has been over the last year, roles of humans in automation, ‘clean rooms’ for businesses, and more