How financial services can innovate and build trust in the digital age
The pandemic has fundamentally changed the way organisations in the financial services sector operate. However, this transformation has also provided opportunities for developing stronger relationships with customers and partners. How are banks building long-lasting, trusted relationships with key stakeholders?
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In our roundtable, sponsored by ServiceNow, digital and technology leaders from Admiral Group, Metro Bank and NatWest Group discuss the ways in which the financial services sector is transforming
Covid-19, trust and banking
- Evolution and innovation
- What the sector has learned from the financial crisis
- Building trust and reputation
Why partnership is essential for innovation
- Accelerating open banking
- Partnership and collaboration
- Challenges and successes in hybrid working
The future of financial services
- Where the opportunities lie in the digital age
- Optimising relationships with customers and society
- Reasons for optimism in financial services
Contributors
Faisal Hussain
CTO & CDO, Metro Bank
Alan Patefield-Smith
CIO, Admiral Group
Jen Tippin
Chief Transformation Officer, NatWest Group
Keith Pearson
Group Head of Financial Services, ServiceNow