Handling disruptive technologies

Newcomers with innovative technologies can steal markets and leave established companies high and dry, so executives must be forward-thinking and ready to change course, as Charles Orton-Jones reports

Breaking out of your current course and speed

Adam Bates, head of foresight and innovation at KPMG, calls on business leaders to confront widely accepted and deeply ingrained orthodoxies

Design and the strategic value of experience

A 2011 American Express survey revealed that 78 per cent of consumers have not finalised a purchase because of a poor service experience. And most businesses are aware of the value of loyalty – a loyal customer is worth ten times their initial purchase

Combining business and design for strategic innovation

American Express, Burberry, Procter & Gamble, Samsung, GlaxoSmithKline, PepsiCo, Cisco, Aviva, FedEx and scores of other leading global businesses have a secret that is helping them to stay ahead of others. It’s not brilliant acquisitions. It’s not clever marketing. And it’s not a crystal ball that’s allowing chief executives to peer into the future

Cloud spotting is the shape of things to come

Gregor Petri, research director at Gartner, sheds light on how the cloud may evolve from an interesting innovation to a new way of getting things done within and across organisations

Focusing on project goals can score for the whole team

Effective project management can not only achieve focused objectives, but can also result in wider and longer-term benefits for an organisation as a whole, writes Chris Johnston

Do the right projects in the right way

There are many statistics about failure, many explanatory theories and many hard-news headlines, but less prominence is given to understanding project success and the merits of following a project management approach

When change is not as good as rest

Change is inevitable and can involve risk, but accomplished project managers know how to cope, writes Dan Matthews