Exploring the dark side of frictionless shopping

Frictionless shopping

We are increasingly, and probably unconsciously, relying on algorithmic recommendations when shopping online. But when friction is completely removed, what is the impact on our emotional and cognitive relationships with the buying experience?

Five reasons to boycott Black Friday

Black Friday

An export from America, Black Friday has become an accepted part of the festive shopping season – a chance to get Christmas presents at a bargain price