Tag Archives: Service Levels
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Assurance and trust in the cloud
Although the popularity of cloud computing is increasing rapidly, potential customers may perceive security barriers that are inhibiting wider adoption of services, says Daniele Catteddu, Cloud Security Alliance managing director for Europe, the Middle East and Africa
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Legal detail is crucial and shouldn’t spoil partnership
An outsourcing arrangement which lacks legal finesse is doomed to end in tears, as Jonathan Ames discovers