Parcel delivery: should the customer be in charge?

man from parcel delivery companies looking at tablet in truck

Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers

How subscription services are revamping retail

D2C subscription shaving box Harry's being opened

Direct-to-consumer offerings, such as subscription boxes and buyer’s clubs, are shaking up traditional retail market dynamics by giving consumers a more personalised service

Four beacons of hope amid retail gloom

Jessops storefront after business turnaround

From luxury retailers to discount stores, retail business failures are strewn throughout the sector, but despite the gloom there is a handful of businesses offering hope to the strugglers

The high street isn’t dying, it’s going independent

Glasgow high street with people on it

As large chain stores struggle to compete with the rise of online sales, independent and artisan retailers are stepping up to take their place on the high street

Turning retail into a career for life

rail of clothes on hangers

In a sector known for high turnover, some brands are realising the benefits of nurturing and investing in employees to develop long careers

The big challenges facing UK retailers in 2019

‘CEOs need to invest more in shops, but our broken business rates system means they are punished for doing so’

A day in the life of the future customer

cartoon of woman looking in mirror illustrating omni-channel retailing

Exploring how one shopper of the future goes about her day reveals exciting possibilities for what’s in store for omni-channel retailing

Fighting the downfall of the department store

Sears storefront closing down

Under heavy competitive fire from online retailers, department stores must adapt to survive the battle and stand a chance of winning the retail war