Free returns are loved by consumers, but also abused by a minority. So should retailers call time on easy returns and what effect would it have on the industry?
Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers
Direct-to-consumer offerings, such as subscription boxes and buyer’s clubs, are shaking up traditional retail market dynamics by giving consumers a more personalised service
From luxury retailers to discount stores, retail business failures are strewn throughout the sector, but despite the gloom there is a handful of businesses offering hope to the strugglers
As large chain stores struggle to compete with the rise of online sales, independent and artisan retailers are stepping up to take their place on the high street
In a sector known for high turnover, some brands are realising the benefits of nurturing and investing in employees to develop long careers
‘CEOs need to invest more in shops, but our broken business rates system means they are punished for doing so’
Exploring how one shopper of the future goes about her day reveals exciting possibilities for what’s in store for omni-channel retailing