Five reasons to boycott Black Friday

Black Friday

An export from America, Black Friday has become an accepted part of the festive shopping season – a chance to get Christmas presents at a bargain price

Why customer experience should be your top priority

dyson storefront customer experience

Sales are increasingly based on a customer’s experience which can often clinch the deal

UK retail industry outlook

Recovery from the great recession, coupled with improved retail technology and relentless growth in online shopping, present both an opportunity and challenge for retailers

Retail’s mojo is back - and online

After a torrid few years marked by bankruptcies, administrations and sliding sales, the retail sector has got its mojo back, writes Chris Johnston