What is the future of banking?

New trends in finance, from open banking to the rise of fintech startups, are shaking the industry and putting customers at the heart of the future of banking

‘Banks face new challenge from tech giants’

Illustration of mobile payment use

HSBC’s digital chief Raman Bhatia predicts a shake-up in retail banking as the big banks create collaborative online platforms offering services from newcomers

Obsolete technology drives change

Computer hardware failure, which last Sunday shut down some cash machines and blocked debit cards, was the latest technical glitch to hit the high street – evidence that the financial services industry must throw off the legacy of outdated technology and modernise, writes Pádraig Floyd