Why you need to measure customer experience

Finding the best way of assessing customer experience is a fundamental building block of a successful business, but can be easier said than done

Should you prioritise mental health over ‘performance’?

cartoon of scales showing balance between work performance and mental health

Reprioritising the mental wellbeing of employees requires business leaders to take a closer look at workplace culture

Company culture: growth or performance-based?

Ball bouncing down stairs

Tension remains over whether it’s best to run a business with a growth or performance-based culture

How to measure customer experience

A key measurement of customer satisfaction is retention, but a sophisticated strategy is required to gauge consumers’ likes and dislikes

Treat staff as customers

Talent is critical to the success of any transformation effort, yet the human resources department is not often seen as a strategic partner, as Hannah Prevett reports

Don’t let your company stumble and stall

Talent management needs to be at the heart of every meaningful strategic dialogue, says CEB’s Tom Monahan