#Performance Metrics
Why you need to measure customer experience
Finding the best way of assessing customer experience is a fundamental building block of a successful business, but can be easier said than done
Should you prioritise mental health over ‘performance’?
Reprioritising the mental wellbeing of employees requires business leaders to take a closer look at workplace culture
Company culture: growth or performance-based?
Tension remains over whether it’s best to run a business with a growth or performance-based culture
How to measure customer experience
A key measurement of customer satisfaction is retention, but a sophisticated strategy is required to gauge consumers’ likes and dislikes
Treat staff as customers
Talent is critical to the success of any transformation effort, yet the human resources department is not often seen as a strategic partner, as Hannah Prevett reports
Don’t let your company stumble and stall
Talent management needs to be at the heart of every meaningful strategic dialogue, says CEB’s Tom Monahan