Exploring the dark side of frictionless shopping

Frictionless shopping

We are increasingly, and probably unconsciously, relying on algorithmic recommendations when shopping online. But when friction is completely removed, what is the impact on our emotional and cognitive relationships with the buying experience?

Knowing how to sell to the over-65s

Over 65 shopping

The over-65s are thriving with online retail, so how can ecommerce brands ensure they are catering to several generations at once, each with their own characteristics and shopping habits?

Why big brands are moving away from Amazon

Grid interface

Brands are choosing to forego Amazon and sell their products directly to consumers in an attempt to create a more personalised and immersive online shopping experience

Parcel delivery: should the customer be in charge?

man from parcel delivery companies looking at tablet in truck

Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers

Four beacons of hope amid retail gloom

Jessops storefront after business turnaround

From luxury retailers to discount stores, retail business failures are strewn throughout the sector, but despite the gloom there is a handful of businesses offering hope to the strugglers

The high street isn’t dying, it’s going independent

Glasgow high street with people on it

As large chain stores struggle to compete with the rise of online sales, independent and artisan retailers are stepping up to take their place on the high street

The big challenges facing UK retailers in 2019

‘CEOs need to invest more in shops, but our broken business rates system means they are punished for doing so’

A day in the life of the future customer

cartoon of woman looking in mirror illustrating omni-channel retailing

Exploring how one shopper of the future goes about her day reveals exciting possibilities for what’s in store for omni-channel retailing