Parcel delivery: should the customer be in charge?

man from parcel delivery companies looking at tablet in truck

Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers

Four beacons of hope amid retail gloom

Jessops storefront after business turnaround

From luxury retailers to discount stores, retail business failures are strewn throughout the sector, but despite the gloom there is a handful of businesses offering hope to the strugglers

The high street isn’t dying, it’s going independent

Glasgow high street with people on it

As large chain stores struggle to compete with the rise of online sales, independent and artisan retailers are stepping up to take their place on the high street

The big challenges facing UK retailers in 2019

‘CEOs need to invest more in shops, but our broken business rates system means they are punished for doing so’

A day in the life of the future customer

cartoon of woman looking in mirror illustrating omni-channel retailing

Exploring how one shopper of the future goes about her day reveals exciting possibilities for what’s in store for omni-channel retailing

How data could save the high street

IIoT connected technology illustration

The best way to compete with online retailers is to act like them

Western e-tailers push frontiers south and east

Amazon sign China

Western e-tailers cannot expect to conquer trade in the South and East unless they adapt to local market conditions

How to compete with Amazon

Amazon warehouse

Some big players may appear to dominate the online marketplace, but there are lucrative opportunities for smart operators