Free returns are loved by consumers, but also abused by a minority. So should retailers call time on easy returns and what effect would it have on the industry?
With packaging now a vital part of the product proposition, innovative brands in the online direct-to-consumer (D2C) market are giving customers more than just a product, they’re using packaging to deliver an experience
Forward-thinking technologies are being used to improve efficiency in the last mile of deliveries, which still account for a sizeable portion of supply chain costs and much of the traffic on our roads
Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers
Online pharmacies, using pouch packaging technology, are disrupting the way medicines are dispensed
Tom Allason, founder of Shutl, tells Edwin Smith how he sees the future of the delivery business
Marcus Leroux considers the challenges facing major UK retailers in a shopping environment which is constantly changing as online business collides with the high street