Can retailers make returns profitable?

Free returns are loved by consumers, but also abused by a minority. So should retailers call time on easy returns and what effect would it have on the industry?

D2C brands making magic with packaging

With packaging now a vital part of the product proposition, innovative brands in the online direct-to-consumer (D2C) market are giving customers more than just a product, they’re using packaging to deliver an experience

How can you improve last-mile logistics?

Man standing with bicycle holding phone

Forward-thinking technologies are being used to improve efficiency in the last mile of deliveries, which still account for a sizeable portion of supply chain costs and much of the traffic on our roads

Parcel delivery: should the customer be in charge?

man from parcel delivery companies looking at tablet in truck

Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers

How Amazon is shaking up how you get prescriptions

Online pharmacies, using pouch packaging technology, are disrupting the way medicines are dispensed

Delivering customer satisfaction

Tom Allason

Tom Allason, founder of Shutl, tells Edwin Smith how he sees the future of the delivery business

Real and virtual retail worlds

Marcus Leroux considers the challenges facing major UK retailers in a shopping environment which is constantly changing as online business collides with the high street