What is the future of banking?

New trends in finance, from open banking to the rise of fintech startups, are shaking the industry and putting customers at the heart of the future of banking

Stopping payment fraud without blocking real transactions

Card payment fraud

Businesses must tread a fine line to protect customer payments – stopping sophisticated fraudsters is crucial, but to avoid blocking real transactions requires a more co-ordinated effort

Getting personal with customers is the future of financial services

Customers taking out cash from cash machines

Online banks, awash with data from their customers’ smartphones, are leading the way in personalising financial services