Omni-channel: a UK/US perspective

A comparison of UK and US omni-channel uptake reveals interesting insights into the trans-Atlantic retail divide

When it pays to use a bank

Post-financial crisis, banks are reasserting themselves in the payments sector by building up trust, security and accessibility, writes Dan Barnes

Expert tips for beauty online

Beauty industry boss Joel Palix tells Edwin Smith of his company’s online strategy

Technology to get up close and personal

In a digital age which demands ever-faster response times and instant gratification, banks must catch up with customers’ expectations, as Anna Leach reports

Agile technology in a digital age

The digitisation of financial services is changing everything for banks and insurance companies, bringing with it both immense opportunities and challenges, says OpenText

Understanding ‘new’ loyalty

Businesses need to keep pace with rapidly changing buyer behaviour to engender customer loyalty, writes Leo King