Tag Archives: Multichannel
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Know how to keep customers satisfied
It makes good commercial sense to keep customers happy and there are some increasingly sophisticated ways of getting the job done, writes Hazel Davis
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How to create customer loyalty
Hazel Davis has a ten-step loyalty guide for retailers who want to keep customers at the centre of their business
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How to monetise online
If you’re running a business at any level, the topic of monetising online is like house prices mated with steroids to produce a giant overfriendly topic monster. But what new opportunities does digital bring for increasing your bottom-line sales?Stephen Armstrong has a brief guide to help sedate the monetising monster
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Sustainability drives innovation
An increasingly competitive and dynamic financial services landscape means organisations need to be able to innovate sustainably, without compromising security or financial control
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Agile technology in a digital age
The digitisation of financial services is changing everything for banks and insurance companies, bringing with it both immense opportunities and challenges, says OpenText
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Seeking redemption in a multichannel world
Quantifying the return on investment in marketing is notoriously problematic, but savvy minds and smart technology are closing the redemption loop, as Dan Matthews reports