Are you making the most of your events?

Businesses are pumping increasing amounts of money into live experiences, but better measurement is needed to justify investment and maximise value post-event

Why you need to measure customer experience

Finding the best way of assessing customer experience is a fundamental building block of a successful business, but can be easier said than done

More than just fun and games

One of the outsourcing industry’s fastest growing business trends, gamification is helping firms to improve their employees’ working practices, as Jason Hesse discovers