Loyalty needs customer data but beware the European Commission

New rules aim to protect consumers and give them control, as Annich McIntosh explains

From checkout to check-in

Social networking websites are increasingly being used to build a solid business platform, writes James Silver

Gateway to a better life

It’s not just pensions as a product that is changing, it's the delivery of the product that would no longer be recognised by our parents or grandparents, writes Clare Gascoigne

Mixing bricks with clicks

In a winter of economic discontent, growing online sales combined with high street trading is a brighter outlook, writes James Wallman

Bricks and mortar, bits and bytes

Despite pioneering multi-channel adoption, UK retailers still have some way to go, as Miya Knights discovers

Playing tag can be a tricky game of click and mouse

When the route to completing an online sale is long and complex, it can be difficult to know what exactly clinched the deal, as Matthew Valentine discovers

Policing in cyberspace

It might look easy, but online sales bring with them a range of risks and responsiblities. Here’s how to keep on the right side of the law – and avoid the online shoplifters, writes Robert Schifreen

Don’t let tricksters wipe you out

Old-style fraudsters are still out there, but today’s internet criminal is as likely to be a confidence trickster aiming to steal your corporate data and use you for spam, warns Robert Schifreen