The value of the hospitality industry to the UK economy may be overlooked, but it is poised to sustain economic revival
Dining trends are changing with the times as top restaurants serve up a more relaxed, conversational menu
Collecting and analysing consumer data is a win-win for guests, who get personalised offers and a superior service, and for hotels that can upsell and grow new business
Hotels can learn from disruptors such as Airbnb that have introduced the hospitality industry to the sharing economy and delivered a stark wake-up call
Weighing up the pros and cons of Brexit for the hospitality industry underlines the need for a robust response to seize opportunities and deal with the drawbacks
There was a time when a well-used eye mask and worn neck pillow identified a business traveller as a seasoned globetrotter – now it’s a smartphone and apps
It comes at a price, but increasingly inventive corporate hospitality creates a valuable bond with clients and business partners – and delivers a return on investment
In a world of instant and digitally dominated lifestyles, how is it that hotels don’t engage with guests prior to their arrival – or later, for that matter?