Can you really teach workers soft skills?

The recent increase in demand for so-called soft skills, such as communication and adaptability, has been inevitable. How to equip workers with these skills, however, is less clear-cut

Taking the emotion out of trading

The emotional and mental state of those investing in financial markets can dictate their decision-making, but whose responsibility is it to ensure customers don’t get reckless?

How to build the perfect sales team

The quality of your sales team will always be important, but how can salespeople perform when they don’t have the right tools to succeed?

It’s time to tackle “imposter syndrome”

‘The more we talk about it, the clearer it is that other people face the same challenge’

Great middle managers need emotional intelligence

david brent the office middle managers

They are often lambasted as figures of fun, but middle managers can hold the key to success

Are emotionally intelligent bots the future of AI?

head in profile resting chin on hand

Developing chatbots with emotional intelligence is a breakthrough area which has great potential in sectors such as healthcare