Can retailers make returns profitable?

Free returns are loved by consumers, but also abused by a minority. So should retailers call time on easy returns and what effect would it have on the industry?

Five trends shaping the global IP landscape

european union flag

From efforts to take down online fakes to political posturing over China’s approach to intellectual property rights, here are some of the major issues affecting the world of IP

Luckin Coffee: the Chinese chain taking on Starbucks

Employee behind Luckin Coffee paper bags

A startup is on a mission to overtake the biggest coffee chain in the world through its stripped-back, streamlined approach

Practical steps for building a global ecommerce presence

Start building your global ecommerce operation now - just one of the pieces of practical advice yielded by Raconteur's webinar "Going global: the ecommerce era"

Social media: the next frontier in customer service

Social apps: the next frontier in customer service

Convenience is key in the digital age

In the age of the smartphone, convenience has taken on a whole new meaning

Why ‘direct to consumer’ brands are dominating in retail

Shopping on smartphone on Amazon

The growing trend of selling direct to the consumer has major implications for marketers and customers alike

E-tailers must wrap up a better package

Amazon use of packaging

The exponential growth in e-commerce has seen an unsustainable increase in wasteful packaging, posing an immediate problem