Louise Marston, director of innovation and economic growth at Nesta, says boffins alone can no longer drive economic growth
A 2011 American Express survey revealed that 78 per cent of consumers have not finalised a purchase because of a poor service experience. And most businesses are aware of the value of loyalty – a loyal customer is worth ten times their initial purchase
American Express, Burberry, Procter & Gamble, Samsung, GlaxoSmithKline, PepsiCo, Cisco, Aviva, FedEx and scores of other leading global businesses have a secret that is helping them to stay ahead of others. It’s not brilliant acquisitions. It’s not clever marketing. And it’s not a crystal ball that’s allowing chief executives to peer into the future
Asset management includes managing risks and, as James Dean reports, work is in progress to better define best practice
Industry is increasingly integrating people, data, processes and business systems to benefit from product lifecycle management, writes Nick Martindale
The rapid evolution of product lifecycle management (PLM) is making the development of new products visible to top management, along with supporting products throughout their service lives all the way to replacement or obsolesce. This is a rare and vital example of an engineering technology evolving into an enterprise-level business strategy, writes Peter A. Bilello, president of CIMdata Inc.
Selecting the correct product lifecycle management software is crucial when launching a business, as Lindsay Clark reports
Potentially inefficient and complex global business processes can be handled by product lifecycle management when the alternative could be costly chaos, writes John Pullin