Tag Archives: Customer Service
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Improving service is key to brand success
Brands offering convenience shopping and fast delivery must also provide top customer service to stay ahead in an increasingly competitive market
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Bringing customer service back to the UK
UK companies that have reshored their call centres are adding value by raising standards of customer service with a British workforce
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Customers insist on better service
Customer service is now a major differentiator in competitive markets where brands strive to stand out from the rest, but some do it better than others
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Leadership for happy staff and customers
Indicators of customer satisfaction show that executives who empower employees not only manage to hold on to valued staff, but also improve levels of service, as Iwona Tokc-Wilde reports
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Increased complexity of customer journey
Ben Turner, sales director at the Institute of Sales & Marketing Management, explores the new reality of selling
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Using the internet of things
Many people broadly understand the concept of the internet of things and the premise of disparate devices talking to each other, yet they often struggle to see how this will immediately relate to their own business
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Shift from output to outcomes
Although there’s a huge amount of infrastructure investment taking place, the future of construction will not be wholly about building, but about delivering better service to customers – us