Tag Archives: Customer Service
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Making chatbots work for you
As the number of bots and virtual customer service agents grow, so does the frustration and the number of failed deployments. IFS-mplsystems outlines the four cornerstones of a successful implementation and how to make the chatbots work for you
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9 expert tips on avoiding the pitfalls of customer service
C-suite executives and senior business leaders discuss how to overcome damaging customer service failings
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Customer experience: privacy vs. personalisation
Customers today are more powerful and more demanding for personalised products and bespoke offerings than they have ever been. How will new privacy legislation affect this?
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Why customer service should be a priority in B2B markets
Delivering great customer experience in B2B markets has never been simple… and has never been more important
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How to create a customer-centric bank
Chris Skinner reflects on the importance of putting customers first when it comes to banking, insurance and finance
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Convenience is key in the digital age
In the age of the smartphone, convenience has taken on a whole new meaning
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Service is king in congested retail trading market
Brokerages must put the client at the heart of the service if they are to survive in an increasingly competitive landscape
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Getting personal with customers is the future of financial services
Online banks, awash with data from their customers’ smartphones, are leading the way in personalising financial services