Tag Archives: Customer Service
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Standing out in a seamless future
If truly seamless payments promise to be barely noticeable in our day-to-day lives, customer experience may be the only way financial services can differentiate themselves
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New regulation puts water providers under pressure
The water regulator Ofwat’s latest price review is its most thorough and stringent to date, so how are water providers responding?
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Building a customer-obsessed culture
The scramble is now on to cater for the consumer’s ever-changing demands. But an entire company culture obsessed with their customer has to start at the top
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Do businesses understand customer success?
With many companies still grappling with what it means to be truly customer centric, others are turning it into an art
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The rise of the chief customer success officer
A new breed of corporate executive, some chief customer success officers are taking a seat at the top table while others fight to be heard
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Why you must prioritise customer success
Long-term proactive engagement with customers to drive value from products and services will result in a healthy bottom line, but requires buy-in to make the required culture change
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Six ways AI can improve customer experience
Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success
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Tech should enhance customer service, not replace it
‘A digital-only experience ducks the fundamental need for people to interact with well-trained staff’