Why you must prioritise customer success

Long-term proactive engagement with customers to drive value from products and services will result in a healthy bottom line, but requires buy-in to make the required culture change

Restaurant renaissance: how to revive an ailing industry

According to recent research by FleishmanHillard, 91 per cent of customers say food is part of their values and belief system, but many restaurants are struggling

Delivering finance that fits


Leading asset finance provider Lombard is proud of the strong relationship it has developed with its customers and has a rich history of helping businesses achieve their goals with its extensive suite of products

Keeping shoppers satisfied

It makes good commercial sense to keep customers happy and there are some increasingly sophisticated ways of getting the job done, writes Hazel Davis

Your supply chain is your future…

We need the very best business leaders running supply chain operations, says logistics expert Steve Agg

Win new business with thoughtful customer service

Computer software can help provide good customer service, but it’s staff, proper training and a positive company ethos that make it work, as Anna Leach reports