Companies are at the mercy of their customers these days and customer expectation is sky-high. If customers are not getting good service, they’re off, as fast as they can redeem their loyalty points. So with global spending on cloud infrastructure on the up, how are businesses using it to maximise customer experience
For next-generation customer experience to maintain and increase sales, businesses must keep pace with technology and the expectations of a digital generation
Retailers are poised to use virtual reality to transform shopping by giving customers a 360-degree 3D experience
Everyone’s talking about artificial intelligence, but how do you build AI capabilities into your business model that engage your customers?
People with the ubiquitous smartphone in the palm of their hands are more connected than ever and businesses must be sure to connect to this mobile market
Companies with high customer experience ratings – now the main commercial battleground – are more profitable and retain the loyalty of customers and staff
In a computer age driven by process and protocols, emotionally intelligent human interaction is paramount in achieving good customer service
Combining a consistent high street and online presence is enabling retailers to improve customer experience and develop new ways of ensuring consumer loyalty