Delivering a sleek online experience to customers is fast becoming a source of competitive advantage, but to do this effectively requires insight, says Audelia Boker, vice president, marketing, at Glassbox
Your customers might be faithful, but are they devoted?
The key to business success is changing as consumers gain power and influence
Good communication, dialogue and feedback enable retailers to know their customers and deliver an improved personalised service which invariably will result in additional sales
The future of the workplace is flexible, dynamic and diverse – and the traditional office market ignores this phenomenon at its peril, says Jennifer Brooke, executive director at the BCA
The airport of the future will be a low-stress, high-tech terminal – a well-connected place to work, shop and relax as well as catch a plane
Digital financial services may appeal to all ages but for different reasons so providers are tailoring varied offerings to a wide range of customers
Traditional finance business models are being crunched by macro-economic events, but KPMG sees opportunities ahead