#Customer Experience
The high street isn’t dying, it’s going independent
As large chain stores struggle to compete with the rise of online sales, independent and artisan retailers are stepping up to take their place on the high street
A day in the life of the future customer
Exploring how one shopper of the future goes about her day reveals exciting possibilities for what’s in store for omni-channel retailing
Restaurant renaissance: how to revive an ailing industry
According to recent research by FleishmanHillard, 91 per cent of customers say food is part of their values and belief system, but many restaurants are struggling
Employee experience: treat staff like valued customers
Human resources professionals striving to engage staff can learn from successful brands that put customers first
Win by default: providers battle to be card of choice
Becoming consumers’ default payment option, particularly in digital wallets, is an increasing challenge as incumbents and newcomers alike try to keep pace with developments in technology
Fighting fraud in open banking
New rules designed to open up banking and provide a better deal for customers require increased vigilance against possible fraud
Why customer experience should be your top priority
Sales are increasingly based on a customer’s experience which can often clinch the deal
Banking: digital transformation is revolutionising customer experience
Over the past decade, the transformation in how we bank has been astonishing – and the revolution goes on