Tag Archives: Customer Experience

• Retail’s mobile revolution

  June 24th, 2014 by Alex Woodward

  Posted in Future of Retail 2014

  Tags: Consumer Apps, Customer Experience, Immersive Technology, Mobile Experience, sponsored

  Picture a boutique café where traditional style meets high tech and customers can enjoy a premium experience with visual interaction and superior multimedia content, says Samsung

• Preparing for omni-channel

  June 24th, 2014 by Alex Woodward

  Posted in Future of Retail 2014

  Tags: Agile, Customer Data, Customer Experience, Omnichannel, sponsored

  Spare a thought for the teams who need to use the data, says Concrete

• Mobile is all about user experience

  June 3rd, 2014 by Alex Woodward

  Posted in The Digital Economy 2014

  Tags: Customer Experience, Mobile Strategy, Online Shopping, sponsored, User Experience

  Why an effective mobile strategy starts with understanding user needs first

• Technology to get up close and personal

  February 2nd, 2014 by Anna Leach

  Posted in Financial Services Technology 2014

  Tags: Customer Demand, Customer Experience, Omnichannel, Personalisation, Regaining Customers

  In a digital age which demands ever-faster response times and instant gratification, banks must catch up with customers’ expectations, as Anna Leach reports

• ‘Technology is the key driver’

  November 26th, 2013 by Alex Woodward

  Posted in The Agile Business

  Tags: Business Outcomes, Customer Experience, Economic Growth, Opinion, Social Technologies

  Technology companies are in the vanguard of economic revival, says Julian David, chief executive of techUK

• Fraud is on the move

  November 13th, 2013 by Alex Woodward

  Posted in Fighting Fraud 2013

  Tags: Customer Experience, E-commerce, Fraud Prevention, Smartphones, sponsored

  Shopping by smartphone, tablet and phablet is boosting sales, but mobile transactions are open to fraud, warns Accertify

• Expansion without growth?

  November 13th, 2013 by Alex Woodward

  Posted in Fighting Fraud 2013

  Tags: Chargebacks, Customer Experience, Online Reviews, Reputation, Revenue Growth, sponsored

  Don’t let anti-fraud measures stifle increased sales, warns DataCash

• Benefits for high-flyers and businesses getting off the ground

  November 10th, 2013 by Raymond Snoddy

  Posted in Mobile Business 2014

  Tags: Customer Experience, Mobile Tracking, Smartphones, Start-up, Website Traffic

  Raymond Snoddy talks to two executives – one from a start-up, the other from big business – to discover how going mobile is boosting sales and customer satisfaction