Tag Archives: Customer Experience
-
Mobile must put customers first
Online and mobile commerce still have a long way to go to provide a trouble-free customer experience but, as Stephen Armstrong discovers, there are ways of getting it right
-
Mobile banking poised for revolution
The world is on the brink of a new era in mobile payments which will revolutionise the way businesses operate, says HSBC
-
Digital natives banking on mobile
Banks must give customers bespoke mobile banking to compete in the smartphone age, says Fiserv
-
Customers are setting the business agenda
The value of customer loyalty, based on a positive experience of service, is more important than ever, writes Hazel Davis
-
Leadership for happy staff and customers
Indicators of customer satisfaction show that executives who empower employees not only manage to hold on to valued staff, but also improve levels of service, as Iwona Tokc-Wilde reports
-
Retail sets example for others
With consumers using a mix of high street, online and mobile shopping, customers expect seamless and consistent continuous commerce, writes Hugh Wilson
-
Personalising the customer experience
Offering the same old customer experience is becoming obsolete. What consumers want is a personalised service, tailored to meet their individual desires, budget and mindset. As Charles Orton-Jones discovers, it is possible to offer a unique experience to each and every customer, no matter what sector a business operates in