Win by default: providers battle to be card of choice

Becoming consumers’ default payment option, particularly in digital wallets, is an increasing challenge as incumbents and newcomers alike try to keep pace with developments in technology

Fighting fraud in open banking

New rules designed to open up banking and provide a better deal for customers require increased vigilance against possible fraud

Why customer experience should be your top priority

dyson storefront customer experience

Sales are increasingly based on a customer’s experience which can often clinch the deal

Banking: digital transformation is revolutionising customer experience

Over the past decade, the transformation in how we bank has been astonishing – and the revolution goes on

Service is king in congested retail trading market

Man in crowded area long exposure

Brokerages must put the client at the heart of the service if they are to survive in an increasingly competitive landscape

Big enterprises battle startups for customer loyalty

Unilever Building Bangkok Thailand

A business war between intrepid startups and determined commercial giants has entered a new phase as behemoths fight to win back customers

How brands can engage with all generations

older generation

It’s a major challenge for organisations to secure the loyalty of multiple generations of consumers, from tech-savvy youngsters to their more cynical elders

Events in the age of experience

Events in B2B

Live face-to-face experiences with take-away value are driving the experience economy of consumer engagement and business events