With many companies still grappling with what it means to be truly customer centric, others are turning it into an art
A new breed of corporate executive, some chief customer success officers are taking a seat at the top table while others fight to be heard
Long-term proactive engagement with customers to drive value from products and services will result in a healthy bottom line, but requires buy-in to make the required culture change
Finding the best way of assessing customer experience is a fundamental building block of a successful business, but can be easier said than done
Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success
An evermore discerning customer demands greater personalisation and will engage with those brands that can create a truly bespoke experience, but how can this be taken to the next level?
Forward-thinking technologies are being used to improve efficiency in the last mile of deliveries, which still account for a sizeable portion of supply chain costs and much of the traffic on our roads
Some experts predict increasing competition between parcel delivery companies could change traditional market dynamics, with logistics firms having to differentiate themselves to win the loyalty of online customers