How KFC turned crisis to triumph

KFC storefront closed

Companies with a well-prepared strategy to deal swiftly with a crisis can do much to limit financial and reputational damage

How risk preparation protects businesses from natural disasters

Flooded roads in Texas after Hurricane Harvey

Hurricanes, flooding, volcanic eruptions, earthquakes, tsunamis, bush fires – all wreak havoc and dislocate global supply chains, but a disaster doesn’t have to shut down business

Data breaches: don’t make a catastrophe out of a crisis

Successfully dealing with a data security breach can limit reputational damage as well as financial losses

Reputation matters: brands navigate negativity through honesty and integrity

Ryan Air plane aerial view

It's no longer possible for PR companies to suppress damaging stories for their clients, with the rise of social media and 24-hour news, the burden is falling on business leaders to navigate crises

Save your brand’s reputation through crises

New Uber CEO Dara Khosrowshahi

Taking over a crisis-hit business requires special qualities in a leader, not least the humility to admit things went wrong, apologise and fix the company

The rise of the viral brand crisis

Pop art image of a man at a computer

Angry consumers with a justified reason to complain, with the megaphone of social media, and cyber fakers attempting to damage a brand’s reputation mean companies must have a counter strategy

Try not to make a brand disaster out of a crisis

Image of BP public relations disaster

The way the leader or public face of a company handles a crisis can make or break a brand. Here are two examples of how not to do it and two of how it should be done

‘Resilient companies succeed’

How well prepared is your organisation to withstand setbacks and crisis? The answer to that question goes well beyond risk management. New research shows that resilient companies are generally more successful and ultimately more profitable. John Hurrell says behaviour is key