Rise of the smart city consumer

For many years an optional extra for the world's leading businesses, sustainability is now becoming an essential part of best practice. Jim McClelland asks why?

Bacteria, active paints and aquariums

Dr Rachel Armstrong, senior lecturer at Greenwich University’s School of Architecture, Design and Construction, looks to a future of regenerating cities

A solution to the credit crunch?

A gloomy risk outlook and hesitant consumer spending has weighed heavy on the asset finance industry, but this type of borrowing could still be the best bet for cash-strapped companies, as Dan Matthews reports

What do customers really want?

The secret to a successful customer loyalty strategy is to awaken the imagination and deliver on the promise, writes Annich McIntosh

Loyalty needs customer data but beware the European Commission

New rules aim to protect consumers and give them control, as Annich McIntosh explains

Listening and responding to customers is essential

Katie White, head of the social division at communications agency Isobar, outlines best practice in driving customer loyalty through networking sites

From checkout to check-in

Social networking websites are increasingly being used to build a solid business platform, writes James Silver

Counting cost of customer loyalty

A customer loyalty programme is a major boost if it works, but an expensive price-reduction exercise if it doesn’t, as Chris Jacobs discovers