Loyalty laid bare: the naked facts

What are loyalty programmes and how does a strategic approach to consumer-retention marketing work? Peter Wray has the answers

Interaction with transaction is the new way forward

Every day the cascade of data generated by transactions discloses consumer preferences, loyalty, value, sensitivities, lifestyles, life-stages and buying patterns, writes Sean Kelly

Mixing bricks with clicks

In a winter of economic discontent, growing online sales combined with high street trading is a brighter outlook, writes James Wallman

Bricks and mortar, bits and bytes

Despite pioneering multi-channel adoption, UK retailers still have some way to go, as Miya Knights discovers

Arguing the pros and cons of doing business online

Two leading figures in the luxury sector argue the case for and against embracing technology and online selling. Clare Gascoigne adjudicates

Art and science of dentistry

Technological innovation is transforming the cosmetic dentistry industry. So will this negate the need for practitioner creativity or challenge dentists to further their level of dexterity? Bella Blissett unravels the relationship between the two and discovers what the future holds for the patient

Health is more than lip service

With cosmetic dentistry an increasingly popular option for patients wanting to improve their appearance, Nicola Kramer looks behind the treatment methods and discovers that good oral health is always the first step to aesthetic success

Ecosystem services hold key to keeping forests alive

Forestry investment has traditionally focused on the sale of wood, but a market for the other services that forests provide is emerging, writes Felicia Jackson