Tag Archives: chatbots
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Four top uses of technology in wealth management
‘We are witnessing an evolution in the application, flexibility and deployment of technology in wealth management’
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Do customers want you or a chatbot?
Marketers are having to tread a fine line between increased automation and maintaining a strong connection with consumers
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AI finally making its mark on procurement
Procurement has traditionally lagged behind when it comes to technology, but does artificial intelligence offer an opportunity for things to change?
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What will AI capabilities be like in five years?
The exponential growth of artificial intelligence capabilities renders any concrete predictions about its progression in a decade’s time risky – but what will the AI landscape look and feel like in the nearer distance, say in handful of years?
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Four technologies to change events forever
The events industry keeps getting bigger, but is famously slow to evolve. However, forward-thinking planners are trying to shift the paradigm, with new technologies promising to disrupt the guest experience
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Six ways AI can improve customer experience
Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success
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Tech should enhance customer service, not replace it
‘A digital-only experience ducks the fundamental need for people to interact with well-trained staff’
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How technology is granting public access to justice
Technology has the potential to democratise the law, opening up judgments and representation to the under-represented