Do customers want you or a chatbot?

Chatbots

Marketers are having to tread a fine line between increased automation and maintaining a strong connection with consumers

AI finally making its mark on procurement

Procurement has traditionally lagged behind when it comes to technology, but does artificial intelligence offer an opportunity for things to change?

What will AI capabilities be like in five years?

The exponential growth of artificial intelligence capabilities renders any concrete predictions about its progression in a decade’s time risky – but what will the AI landscape look and feel like in the nearer distance, say in handful of years?

Four technologies to change events forever

The events industry keeps getting bigger, but is famously slow to evolve. However, forward-thinking planners are trying to shift the paradigm, with new technologies promising to disrupt the guest experience

Six ways AI can improve customer experience

Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success

Tech should enhance customer service, not replace it

‘A digital-only experience ducks the fundamental need for people to interact with well-trained staff’

How technology is granting public access to justice

Technology has the potential to democratise the law, opening up judgments and representation to the under-represented

Are personalised chatbots the new business travel agents?

business woman on looking on phone in crowd of people travel chatbots

Business travel is being transformed by technology as chatbots increasingly provide travellers with a personalised service