Creating change: watch your language to be heard

Effective communication may be as much science as art, but it is increasingly important in an era of information overload

Loyalty diagnosis and cure

Know Your IBM

A loyalty and incentive company has to behave like a doctor – it has to diagnose the problem before implementing the cure, says Motivforce Marketing and Incentives

Are you experienced?

Four executives share their experience of introducing product lifecycle management into their company. John Lamb leads the discussion

Scaling peak performance

Identifying potential leaders and feeding their appetite for success with demanding challenges is instrumental in developing careers, writes Iwona Tokc-Wilde