Skin deep but in the psyche?

If beauty is a barometer of the social mood, the language brands use to communicate with consumers on a psychological level will provide the key to driving sales in the future, writes Bella Blissett

Beauty clicks in cyberspace

From bloggers to beauty e-tail, the stratospheric rise of the online market is causing waves throughout the industry. Brands that are smart will set sail for the exciting new world of digital beauty, as Lisa Eldridge reports

On the scent of a new market

How can perfume make its mark on the online market? Shrewd fragrance houses should take note of the latest technology to tap into scent-lovers’ personal tastes, writes Jo Fairley

It’s time for skin care to get personal

In a market flooded with so-called “miracle products”, Claire Coleman asks whether brand personalisation will prove to be a winning formula for engaging customers and driving sales?

Divide and rule the beauty age gap

From trendy teens to skin-aware 60-somethings, how is the industry adapting to the desires of two divergent age markets? Claire Coleman reports on why brands must divide and conquer if they’re to rise to the challenge

What do customers really want?

The secret to a successful customer loyalty strategy is to awaken the imagination and deliver on the promise, writes Annich McIntosh

Winning hearts and minds

Customer loyalty may be an emotional response but, as Neil Davey discovers, economic hardship can cause consumers to take a more rational approach

Counting cost of customer loyalty

A customer loyalty programme is a major boost if it works, but an expensive price-reduction exercise if it doesn’t, as Chris Jacobs discovers