Building a customer-obsessed culture

The scramble is now on to cater for the consumer's ever-changing demands. But an entire company culture obsessed with their customer has to start at the top

A letter to the board from the chief procurement officer

Chief procurement officers are more than just cost-cutters, and can add substantial value if given the right talent and resources

The rise of the chief customer success officer

A new breed of corporate executive, some chief customer success officers are taking a seat at the top table while others fight to be heard

Is your crisis management plan good enough?

In the event of a crisis, business leaders must communicate effectively, with speed, honesty and compassion, in a bid to limit damage to their company

The role of the board in business transformation

‘Business transformation is difficult, messy and doesn’t always work; not being aware of the need to change is even worse’

The voice of risk: how CISOs can make themselves heard

black office chairs facing a long desk

Language is key to successful collaboration between the chief information security officer (CISO) and other executives

More women in finance isn’t enough, we need female CFOs

Despite some progress, there remains much to be done to achieve more women on company boards as finance directors

The role of the board in taming the CEO

Elon Musk’s social media spat with the law plays out like a Shakespearean drama, but there’s more at stake than the rant of a corporate prince