Poor IT integration leads to M&A failures

Successful integration of IT systems can make or break mergers and acquisitions, no matter how good the business prospects

Open banking is coming, but it’s taking its time

Slow to take off, open banking could yet transform financial services and offer better deals for banking customers

Fighting fraud in open banking

New rules designed to open up banking and provide a better deal for customers require increased vigilance against possible fraud

Indian crypto caution could stifle innovation

Once a front runner in cryptocurrencies and crypto exchanges, India has now sought to shut down trading

Are banks ready for digital transformation?

Who knows what “digital” really is? Bankers who think they have transformed their organisations to become digital may have to think again

How to create a customer-centric bank

Chris Skinner reflects on the importance of putting customers first when it comes to banking, insurance and finance

Banking: digital transformation is revolutionising customer experience

Over the past decade, the transformation in how we bank has been astonishing – and the revolution goes on

‘Banks face new challenge from tech giants’

Illustration of mobile payment use

HSBC’s digital chief Raman Bhatia predicts a shake-up in retail banking as the big banks create collaborative online platforms offering services from newcomers