Mobile and ‘human first’ for success

In today’s competitive economic landscape, banks, retailers, social networks, mobile phone operators and other consumer-facing organisations are locked in an evermore intense battle for customers and market share, says Monetise

Success with enterprise mobility

Bespoke mobile apps are transforming the way business is done, says Mark Mason, chief executive and founder of enterprise mobility firm Mubaloo

Win new business with thoughtful customer service

Computer software can help provide good customer service, but it’s staff, proper training and a positive company ethos that make it work, as Anna Leach reports

Tech beating phone churn

Network providers and mobile phone companies are developing technology which is encouraging users not to switch, writes Nic Fildes

Loyalty in banking is a case in point

RBS head of digital Chris Popple describes how the bank set about developing mobile banking based on customers’ feedback and needs

Unlikely partners in payments?

Big names in the payments and technology sectors are teaming up in the cause of interoperability and good business sense, as Charles Orton-Jones reports

Empowering staff improves morale

Advances in technology have liberated the disabled workforce and enabled more people with disabilities to play a full role in working life, as Jo Faragher reports

Technology is helping survivors stay connected

Stroke can be an isolating illness; however, technology may not only be saving lives at the cutting edge, but also helping improve quality of life when patients return home, writes Victoria Lambert