Win new business with thoughtful customer service

Computer software can help provide good customer service, but it’s staff, proper training and a positive company ethos that make it work, as Anna Leach reports

Tech beating phone churn

Network providers and mobile phone companies are developing technology which is encouraging users not to switch, writes Nic Fildes

Loyalty in banking is a case in point

RBS head of digital Chris Popple describes how the bank set about developing mobile banking based on customers’ feedback and needs

Unlikely partners in payments?

Big names in the payments and technology sectors are teaming up in the cause of interoperability and good business sense, as Charles Orton-Jones reports

Empowering staff improves morale

Advances in technology have liberated the disabled workforce and enabled more people with disabilities to play a full role in working life, as Jo Faragher reports

Technology is helping survivors stay connected

Stroke can be an isolating illness; however, technology may not only be saving lives at the cutting edge, but also helping improve quality of life when patients return home, writes Victoria Lambert

Relentless march of mobile

Smartphones and computer tablets are important tools in the work of business events, as Virginia Matthews reports

Where to next - cash on steroids?

The payments industry is in flux, but the new direction may yet be unclear, as Stephen Armstrong reports