Customer experience is what’s happening to your business while you are busy making other plans, says Teleperformance UK
Michael O’Hara, chief marketing officer for the GSMA, representing the interests of mobile operators worldwide, describes the industry’s central role in developing life-changing opportunities for the future
The next generation of mobile telecommunications technology promises to revolutionise customer experience. 4G vs 5G - James Dean discovers what’s in store
The internet of things and machine-to-machine communication are set to revolutionise our day-to-day lives. Stephen Armstrong explores how and asks will it be for the better?
The fourth generation of mobile networks promise to speed up broadband internet access on the move and stretch the reach of real-time information, as Steve Costello reports
Current 3G or third generation technology is the widest available mobile option, but it has limitations and is soon to be overtaken, as Stephen Pritchard reports
The mobile business sector is notoriously difficult to predict, but Nick Huber analyses market trends and tips the ones to watch
In the future, most mobile calls will no longer be made by people, but instead machines will be calling other machines, writes Stephen Pritchard