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The pandemic necessitated greater collaboration to achieve fleet of foot within the NHS. The change prompted numerous digital solutions to be developed with trusted ecosystem partners, but more work now needs to be done to empower patients

In a roundtable, sponsored by Service Now, experts from across the NHS discussed the challenges posed by the pandemic and the ways in which the health sector is changing as a result

How has the pandemic transformed digital care for the NHS?

  • Operating with speed 
  • Working collaboratively
  • Transforming technological capabilities

Taking a collaborative approach to technology partnerships

  • What role can supporting organisations play?
  • How can the NHS’ digital capability be improved?

The digital future of the health service

  • Patient empowerment
  • Interoperability
  • Lessons from the pandemic


Fiona Edwards

Accountable officer and chief executive, Frimley CCG and Frimley Integrated Care System

Steven Flockhart

Director of cloud engineering & digital operations, NHS National Services Scotland 

Will Owen

Director of healthcare, Service Now

Helen Thomas

CEO, Digital Health and Care Wales