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The pandemic has fundamentally changed the way organisations in the financial services sector operate. However, this transformation has also provided opportunities for developing stronger relationships with customers and partners. How are banks building long-lasting, trusted relationships with key stakeholders?

In our roundtable, sponsored by ServiceNow, digital and technology leaders from Admiral Group, Metro Bank and NatWest Group discuss the ways in which the financial services sector is transforming

Covid-19, trust and banking

  • Evolution and innovation
  • What the sector has learned from the financial crisis
  • Building trust and reputation

Why partnership is essential for innovation

  • Accelerating open banking
  • Partnership and collaboration
  • Challenges and successes in hybrid working

The future of financial services

  • Where the opportunities lie in the digital age
  • Optimising relationships with customers and society
  • Reasons for optimism in financial services


Faisal Hussain

CTO & CDO, Metro Bank

Alan Patefield-Smith

CIO, Admiral Group

Jen Tippin

Chief Transformation Officer, NatWest Group

Keith Pearson

Group Head of Financial Services, ServiceNow