Is this the end of queueing at supermarket checkouts?
New technology could soon make queueing at supermarket checkouts a thing of the past
Future of Retail 2017
The retail sector has been hit by political and economic uncertainty, rising inflation, dented consumer confidence and falling sales. The Future of Retail special report, published in The Sunday Times, examines how retailers must innovate to overcome these challenges, through investing in mobile commerce, implementing new payment technologies and rethinking the purpose of physical stores. The report also looks at how new technology can improve customer experience and loyalty as well as how tech is revolutionising inventory management
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In this report
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The impact of big retail chains on community gentrification
Retail success can sometimes lead to the decline of an area as rents and business rates soar forcing out even big brands
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Simple website UX is more likely to get shoppers’ clicks
In an age of increasing mobile retail, less can be more when designing an effective website suitable for a smartphone screen
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Hits and misses of retail marketing
Physicist Niels Bohr said, “It’s hard to make predictions, especially about the future.” Retail is dogged with false dawns and dodgy concepts. Here are three of the most notorious turkeys, plus three promising ideas which are proving that sometimes it’s the sceptics who are wrong
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Touch: the future of in-store retail
As shopper demand for integration between online and offline channels continues to grow, so too has the need for digital touchpoints in-store
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Electronic shelf labels come of age
For years UK retailers have snubbed electronic shelf labels, but that’s now changing – fast
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Smart lockers improve click and collect for customers and retailers alike
A simple, automated twist of technology helps retailers give customers a truly seamless shopping experience
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How to improve your mobile payment process
Has your business truly embraced mobile and the payment methods that go along with it? Or maybe you’re trying, but things aren’t going as well as you’d hoped
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The stomach wars are on
A battle is raging within the food sector to capture market share with cutting-edge technology
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From simple transaction to unique insight
Retailers’ budgets are shrinking and competition on the high street and internet is fiercer than ever, but what if there was a way to use existing technology to forge stronger relationships with customers?
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Channel-agnostic shopping: the future of retail
The retail industry is experiencing a dramatic shift. Consumers have become accustomed to digital platforms and this is rewriting the arc of the customer journey
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Future of Fintech 2021
Fintech: the great disruptor. From payments and lending to investment and money management, tech providers are actively shaping the future of the financial landscape - even pushing the boundaries of currency itself. How are fintech firms adjusting their services to align with consumer trends? Can fintech cement its reputation as a driver of equality and sustainability? And how should big banks respond to the disruption and stay relevant across the financial ecosystem for the future customer?
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Rare Diseases 2021
It is estimated that 3.5 million people in the UK will be affected by a rare disease at some point in their lives. Though rare on an individual basis, rare diseases are collectively common. How can better health data and advances in genomics produce better outcomes for patients? Are there wider benefits to rare disease research and funding? How has Covid affected the rare disease community? This report considers some of the lived experiences of rare disease patients, and also explores opportunities for improved testing, diagnosis and treatment.
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Digital Transformation 2021
Digital transformation has been a huge area of focus for many businesses, particularly over the past couple of years. But with mitigating the climate crisis another are of concern, how are businesses tying together transformation and sustainability? And what are the key trends in transformation to look to next year?
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The Future of Healthcare 2021
The Covid pandemic continues to have a huge impact on healthcare, affecting everything from staffing to patient care to disease diagnosis. As the industry prepares for winter, what are the key challenges and what role is technology playing in overcoming them?